FREQUENTLY ASKED QUESTIONS
<<
LulieVision Products
What’s
with all the Faux Fur?
What is “faux fur”?
What is a “Custom” garment?
How are LulieVision products
made?
The faux fur or
lining I wanted to order is gone? Why?
How do I clean my coat,
jacket or accessory?
What if I need a repair?
How do I order a Custom garment?
What are LulieVision’s
business terms and policies?
How can I avoid *rush* shipping
charges?
Can I rent a Coat?
Why does it take
up to 8 weeks to get my custom order?
Can
you contact me when new products and seasonal lines are presented?
What is your privacy policy?
What’s
with all the Faux Fur?
We
started making these coats and accessories after a very cold night on
open "Playa" (flat, windswept high desert) following the annual
Burning Man Festival in Black Rock City, Nevada in 2003. That memory
of the bitter, pre dawn frozen-to-the-bone feeling (where your core
instincts wonder if you will survive the night) has inspired us to help
folks get *furred up*. We know their pain, and nothing takes it away
and wraps you in stylish, impermeable warmth like these Faux Fur Coats
and accessories.
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What is “faux fur”?
It
is synthetic fiber. We do not use real animal pelts. Faux fur is a woven
or knitted fabric and it comes in a variety of fibers. Acrylic, Modacrylic
and Polyester are the most common. Modacrylics are the finest grade
of fake fur. They all do not tolerate heat of any kind-- fire, hot air
and friction (tumble dryers, even cold ones) or even hot water. The
fur will be permanently altered by heat (read: ruined). It will melt
into little black plastic balls or matt into cheesy fake wool if exposed
to heat. So …‘Heat not friend’.
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What is a “Custom” garment?
Sometimes
the basic coat offered is just not enough for certain customers. (And
you know who you are!) We have been serving the special order market
since we first began in 2003 -- it is our specialty. We work very closely
with our custom clients to make the coat or jacket of their dreams.
It’s rare to get exactly what you want these days, and we are
proud to say we have been delivering on that for years!
The
term “Custom Made” means a garment that is made with your
input. You can add, subtract or change anything from the list below
(the prices are listed below as well). We collect specific, personal
measurements for a perfect fit, and add your choices of custom features
to the basic coat or jacket you ordered.
Contact
LulieVision to start your order today!
email: orders@lulievision.com
Phone: 310-925-2621
Coats
and Jackets that can be customized:
Playa Trim Coat - Mens
Playa Trim Coat - Womens
Piper City Coats
Stardust Lounger Robes
X-ning Jackets
Custom
features now available:
Different sizes—such as XS, XXL
Midi length hem, or higher
Add a hood
Two lining side, fur topped patch pockets—one with zippered ‘secret’
pocket feature. (Playa Trim Coat only)
Contrasting collar and cuff fur insets
Other artistic fur inset designs or collar style changes
A special fur or lining fabric, not on the swatch page (if available)
Special order sewing
Prices:
$25.00 to make a different size
$10.00 to alter to a midi length hem, or higher
$25.00 to add a hood.
$50.00 to add the two fur-topped lining side pockets, and ‘secret’
zippered pocket.
$20.00 to add contrasting collar and cuff fur insets.
$50.00 an hour to add artistic fur inset designs and collar style changes,
(3 hours minimum)
(market value) to use a special fur or lining fabric, not on the swatch
page (if available)
$50.00 an hour to make a special order sewing project, 5 hour minimum
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How are LulieVision products made?
All
products are designed and made in our West Los Angeles workshop. We
have a small, talented crew that creates each piece with skill and care.
We love what we do here, and we are happy that what we make often becomes
a prize possession for clients Read
testemonials. All products are American made, nothing is outsourced.
We think of our product line as ‘Gear”, not just fashion,
so we engineer in sewing techniques and details that insure long lasting
wear. We incorporate reinforced seams, heavy duty sewing, hard wearing
details like covered buttons and beefy zippers. We insist on the most
up to date, high quality durable and washable fabrics.
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The faux fur or lining I wanted to order is gone? Why?
Faux
Fur and lining fabric supplies are seasonal, and designs can disappear
from the market overnight and never return. On the brighter side, exciting
new designs show up every season, too!
We have access to the vast resources of the LA Fabric District and buy
fabric direct from the wholesalers, frequently just for your order.
We keep only small amounts of yardage on hand in the shop; that is why
we have a swatch page that changes frequently. We feel that having an
exciting and new variety is better than buying a huge bolt of one fur
and trying to sell that to you.
Our
business is rooted in custom work, and we value making something special
for each client. So, our apologies if your first choice of fabrics is
no longer available; but we are sure you can choose something just as
fantastic from the newly available stock! Please have a couple of choices
selected to avoid disappointment when you order. And if you just can’t
find it on our swatch page, please 
to request other possibilities we may not have been able to list.
NOTE: Some faux fur fabrics and specialty linings are pricey, even at
our wholesale cost. We show swatches of normally priced fabrics on this
site; the normal estimated fabric cost has already been added into the
price of the garments; but if you are creating a custom garment, with
fabrics that cost more, there will be an additional charge to cover
the cost of purchasing the special fabrics.
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How do I clean my coat, jacket or accessory?
See
Care of Your Faux Fur with proper care
your garments will last for years and years!
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What if I need a repair?
Our
sewing rate is $50.00 an hour. Please
with your details.
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How do I order a Custom garment?
"How
to" for web clients and customers outside the Los Angeles area:
After your order is placed with us, we assist you in choosing your features
and fabrics and receive your measurements over the internet. We can
also send actual swatches through the mail if needed.
For clients in or near Los Angeles:
After your order is placed with us, we can set a shopping date in the
Fabric District downtown for about an hour and a half if our schedule
permits. We help you personally select your fabrics and take your measurements.
(We can also help you choose and receive measurements over the internet.)
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What are LulieVision’s business terms and policies?
All
prices subject to change without notice. Products will be added and
deleted from the season’s line at our discretion. Please make
sure that you love your fabric and style choices, as all sales are final,
given that these items are custom and handmade orders to individual
customer choices. Please
if you need customer service on your order.
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How can I avoid *rush* shipping charges?
Just
before big holidays and the Burning Man Festival in August, plan on
a 30% rush charge applying to your custom or standard order. Please
order well in advance (at least 2 months) of your upcoming event for
best results. (Ready to wear items may be available, without the rush
charge.
for our inventory on hand during that time; new LulieVision products
and designs are added frequently, and sometimes there are *samples*
for sale.)
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Can
I rent a Coat?
By
popular request, some items will be available for pre-rental before
select events and at large festivals. Please
for more details on renting a LulieVision coat!
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Why does it take up to 8 weeks to get my custom order?
Each
coat or accessory is made to order for the customer and a lot of love,
skill and care goes into each one. Many times, during busy seasons before
festivals and holidays there are several other custom order in front
of yours, so yours will be slotted to start after they are complete.
You may receive notice that your coat is ready sooner than that if it
is not a busy season. Rush orders are available, but there are blackout
dates too, usually around the larger festivals and holidays where rush
orders will not be taken too close to the event. Please plan far enough
in advance (2 months from your desired date) to avoid disappointment.
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Can you contact me when new products and seasonal lines are
presented?
Yes,
please leave us your contact information,
and we will gladly keep you informed.
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What is your privacy policy?
We
keep all our client information and email lists private. We don’t
sell trade or share our client’s information.
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